IT IS OUR WISH FOR YOU TO BE SATISFIED

DOMESTIC ORDERS ARE SHIPPED VIA USPS GROUND.
BECAUSE WE ARE A VERY SMALL SHOP AND ALL ITEMS ARE MADE TO ORDER.
PLEASE ALLOW 7-14 BUSINESS DAYS FOR YOUR ORDER TO BE SHIPPED. RETURNS MAY TAKE 5-7 BUSINESS DAYS TO BE PROCESSED. WE CAN AUTHORIZE A RETURN TO THE ORIGINAL METHOD OF PAYMENT, OR EXCHANGE FOR AN ITEM IF THERE IS SOMETHING ELSE IN STOCK YOU WISH FOR. EMAIL THE ATELIER WITHIN 10 DAYS OF DELIVERY OF PACKAGE TO RECEIVE A RETURN AUTHORIZATION. RETURNS AND EXCHANGES MUST BE SHIPPED BACK TO THE AZ ATELIER WITHIN 7 DAYS OF AUTHORIZATION.  ALL RETURNED/EXCHANGED GOODS MUST BE IN UNWORN/UNUSED CONDITION WITH THEIR ORIGINAL TAGS. WE DO NOT PROVIDE SHIPPING LABELS, AND CUSTOMERS ARE RESPONSIBLE FOR ANY EXCHANGE/RETURN SHIPPING COSTS. YOUR PARCEL WILL NOT BE PROCESSED IF IT IS SENT BACK PRIOR TO RECEIVING AN RA, AND/OR IS RECEIVED AND LACKS THE INFORMATION NOTED. WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY THIS. WE DO NOT ACCEPT RETURNS FROM FASHION BRANDS.

INTERNATIONAL CUSTOMERS - DHL IS AVAILABLE FOR INTERNATIONAL SHIPMENTS. ANIELA ZALEZ IS NOT RESPONSIBLE FOR ANY FURTHER IMPORT DUTIES OR TAXES THAT MAY BE APPLIED TO YOUR PACKAGE UPON ENTERING THE DESTINATION COUNTRY, NOR FOR ANY DELAYS THAT MAY OCCUR WHILE PASSING THROUGH CUSTOMS. IF YOU WOULD LIKE TO EXCHANGE AN ITEM, WE REQUIRE YOU TO PLACE A NEW ORDER FOR THAT PIECE, AND RETURN THE ORIGINAL ORDER TO OUR STUDIO FOR A REFUND.

ALL ON SALE AND SAMPLE SALE PURCHASES ARE FINAL SALE. NO EXCEPTIONS.

ANIELA ZALEZ, INC. IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES, AND RESERVES THE RIGHT TO REFUSE ANY RETURN THAT DOES NOT COMPLY WITH THE CONDITIONS NOTED ABOVE.

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